Performance Feedback is a consulting organization that specializes in only one area – training managers and individual contributors how to give outstanding performance-related feedback using The PAF technique.
PAF is a simple 3-step approach to assessing performance and giving feedback that represents a monumental improvement over existing feedback models.
Julie Freeman developed PAF in response to her experience delivering various management and supervisory soft skills courses in large organizations. These courses usually contained a segment on “how to manage performance and give feedback” as this had correctly been identified being one of the greatest needs within the target audience. However, while the models used in these courses worked well in theory it was obvious that they failed miserably in practice because managers simply could not seem to apply them successfully to their own real situations. Consequently, many trainees were sceptical and discouraged. They believed that expending effort to try to learn something that would not help them in any significant way was a waste of time.
Based on this experience, Julie made it her mission to figure out why the performance management/feedback element of managerial training was not working. After analyzing the situation, she identified the root cause of the problem and, with this understanding in mind, developed a process (PAF) that overcame it. After several years of testing, PAF s now a streamlined process and the training reliably builds the skills and confidence managers need in order to apply it successfully in real situations in a variety of contexts.
The main people
Julie Freeman Julie’s background includes over 20 years of experience in the corporate training environment and in consulting. Julie has a B.A. in Psychology with a minor in Human Resources, a Graduate Diploma in Computer-Assisted Learning, and an M.A. in Educational Technology.Her primary area of expertise is in the design, development, and delivery of managerial soft-skills training. She has trained literally thousands of managers at all levels in various organizations, primarily in Canada- but also in the United Statesand internationally. Julie was born and raised in the UK, but has lived and worked in Montreal, Canadafor most of her adult life.
Sal Polletta Sal is a training and development professional (B.Com and Graduate Diploma) with 12 years of direct management experience and over 15 years of experience in the corporate training and consulting environment delivering a wide variety of“soft” and “hard” skill subjects. Sal is a dynamic facilitator who relates extremely well to people at all levels – from front-line supervisors, to HR professionals, to senior management. His winning style, combined with the depth and breadth of his background knowledge, ensures that PAF presentations and training are both enjoyable and successful learning events. Sal is based in Ontario, Canada.
